Job Description
Provides technical expertise to external customers ensuring customer development, retention, and satisfaction. Performs basic to moderate customer CNC lathe/mill machine set-up, programming, and run offs. Designs and develops machine programming processes to create parts. Responsible for customer machine operation and program training to ensure optimum efficiency and equipment utilization. Provides applications troubleshooting phone support as required. Works as a member of the Service and Sales Teams ensuring total customer satisfaction.
Essential Responsibilities and Accountabilities:
• Builds internal/external customer and vendor relationships to ensure teamwork environment.
• Performs pre-sale technical sales support to sales team and customer.
• As a member of the CNC lathe/mill machine set-up team, performs tooling and fixturing set-ups, programming, and run off ensuring optimum cycle time based on established acceptable criteria.
• Interprets part prints and utilizing tooling and fixturing knowledge, designs and develops machine programming process to create parts.
• Performs customer phone support for Applications troubleshooting i.e., program errors. Tracks unresolved open customer technical issues. Works closely with the Service Team in providing timely and quality technical troubleshooting and support to customers.
• Provides on-site and in-house customer training on machine operations and basic troubleshooting for new machines purchased by customers. Ensures operators are trained to perform machine operations in an efficient manner.
o Provides customer machine specific Application Program Training for machine set-up functions and program modifications for custom attachments.
o Creates and provides additional ‘revenue generating’ training courses for customer operator certifications.
• Travels to customer sites, locally and as required and out-of-state to support customers.
• Aids, supports, and works at trade shows and company sponsored technical training seminars.
o Leads on-site annual Demo Day event (300+ customers)
• Creates and maintains records including documentation and reporting for machine and programming processes.
• Assists in project management ensuring timely follow-up and follow-through on all assigned tasks and projects.
• Performs projects and tasks within assigned timeframes.
• Attend and participate in sales, service, company, and customer meetings as requested.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development. Progressive development of skills should be cultivated through further education, seminars, company training and other external resources such as reading material.
• Based on business need, assists, supports and/or performs other duties within scope and ability. Assumes accountability and responsibility for assigned projects and programs.
Essential Qualifications:
• Three to five years of Haas lathe/mill machine setup and programming.
o Matsuura machine setup and programming a big plus.
• Demonstrated knowledge and experience in application of Machine Tool programming, program modification, and set-up, statistical process, and evaluation criteria i.e., CPK, well versed in geometric tolerances, ability to read and interpret blueprints, design, and develop processes for machine tool equipment.
• Demonstrated business writing and documentation skills.
• Strong interpersonal communication skills.
• Demonstrated self-starter and effective use of organization and project management skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Must be able to travel in support of training out-of-state, and assist other divisions as required to support business demand.
Working Conditions:
• Office and manufacturing work environments which include moving mechanical machine parts, potentially loud equipment, with exposure to a variety of non-hazardous and hazardous chemicals and airborne particles.
• Hands-on work with machine tool equipment.
• Internal/external customer communications with vendor contact
• Moderate overnight travel to customer sites.
• Travel by Automobile or Airplane
• Frequent Standing  

Essential Qualifications:
• Three to five years of Haas lathe/mill machine setup and programming.
o Matsuura machine setup and programming a big plus.
• Demonstrated knowledge and experience in application of Machine Tool programming, program modification, and set-up, statistical process, and evaluation criteria i.e., CPK, well versed in geometric tolerances, ability to read and interpret blueprints, design, and develop processes for machine tool equipment.
• Demonstrated business writing and documentation skills.
• Strong interpersonal communication skills.
• Demonstrated self-starter and effective use of organization and project management skills.
• Ability to participate as a member of a team, crossing department and divisional lines.
• Must be able to travel in support of training out-of-state, and assist other divisions as required to support business demand.  

Equal Opportunity Employer / Disabled / Protected Veterans

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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.