Job ID: 1803085
Reference Code: MB-Bilingual-French Canadian CSR
Job Summary
We are seeking a Bilingual French Canadian CSR for a temp-to-hire opportunity in New Bedford, MA. This role is ideal for a customer-focused professional who is fluent in English and French-Canadian and enjoys helping customers through phone and email support in a structured, compliance-driven insurance environment.
The Bilingual French Canadian CSR will support customers with professionalism, accuracy, and empathy while maintaining detailed records and following established processes. This is a great opportunity for someone who values stability, teamwork, supportive leadership, and a clear path to grow within a process-oriented customer support environment.
Key Responsibilities
- Provide bilingual customer support in English and French-Canadian through inbound calls, outbound verification calls, and email correspondence.
- Maintain accurate customer records, complete data entry, and update internal systems with detailed documentation.
- Follow established policies, procedures, and regulatory requirements within an insurance environment.
- Respond to customer questions and concerns while delivering a professional and helpful service experience.
- Support department goals by meeting expectations for productivity, quality, accuracy, and customer satisfaction.
- Navigate multiple systems and applications while managing customer interactions efficiently.
Compensation and Benefits
- Pay range: $22.00 to $26.00 per hour.
- Job type: Temp-to-hire.
- Location: New Bedford, MA.
Equal Opportunity Employer / Disabled / Protected Veterans
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Provide bilingual customer service support through calls, verification outreach, and email communication.
- Complete accurate data entry, documentation, and customer record updates.
- Follow compliance-focused insurance processes, procedures, and quality standards.
- Manage customer concerns professionally while supporting team productivity and service goals.
- Fluent in English and French-Canadian, both verbal and written.
- Minimum of 3 years of experience in customer service, contact center operations, administrative support, clerical support, data entry, or a regulated environment.
- Strong written and verbal communication skills, including professional email communication.
- Ability to de-escalate challenging situations and maintain a calm, professional demeanor.
- Strong attention to detail, accuracy, organization, and follow-through.
- Comfortable working within established policies, procedures, and regulatory requirements.
- Proficient with Microsoft 365, including Teams, Outlook, and Excel.
- Ability to learn new software systems and navigate multiple applications at the same time.
- Typing speed of 7,000 or more alpha-numeric keystrokes per hour.
- High School Diploma or equivalent required.
- Dependable, adaptable, team-oriented, and open to coaching, feedback, and continuous learning.
Preferred Qualifications
- Experience in both contact center and administrative or document review environments.
- Experience supporting customers in both English and French-Canadian.
- Background in insurance, regulated industries, compliance-driven environments, or highly process-oriented settings.
- Experience managing documentation, records, and data accuracy while maintaining strong customer service standards.