We are seeking a highly motivated and experienced Customer Service Manager/Shift Lead to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our customer service department or shift, ensuring exceptional service delivery and customer satisfaction. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

Supervise and support customer service representatives to maintain high performance and productivity.
Address escalated inquiries or complaints promptly to ensure customer satisfaction.
Develop and implement customer service policies and standards to improve operations.
Provide training to staff to enhance product knowledge and problem-solving abilities.
Collaborate with other departments to address customer concerns and improve overall experience.
Analyze customer service performance and provide recommendations for improvement.

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf