Job Summary

We are seeking a compassionate and resourceful Veteran Outreach Coordinator to support Veterans and eligible family members throughout San Bernardino County. This direct hire opportunity is ideal for a mission-driven professional who is passionate about helping Veterans access critical resources related to healthcare, housing, behavioral health support, VA benefits, independent living, and community-based services.

In this role, you will serve as a trusted point of contact for participants, community partners, and service providers. You will conduct outreach in the field, help identify needs, coordinate referrals, and provide ongoing follow-up to ensure Veterans and their families are connected with meaningful support. This position offers the opportunity to make a direct impact in the community while working in a values-focused nonprofit environment with supportive leadership, teamwork, professional development, and a strong commitment to serving underserved populations.

The ideal candidate is dependable, organized, empathetic, and comfortable working independently in the community. Success in this role requires strong communication skills, sound judgment, careful documentation, and the ability to build trust with individuals from diverse backgrounds.

Key Responsibilities

- Maintain an active caseload of approximately 50 participants while providing consistent communication, follow-up, and resource coordination.
- Conduct field-based community outreach throughout San Bernardino County to identify and engage Veterans, eligible family members, and caregivers in need of support.
- Complete program-approved screenings and needs assessments, document participant needs, and coordinate individualized support plans.
- Connect participants with VA benefits, healthcare services, housing resources, behavioral health supports, independent living resources, and community programs.
- Coordinate referrals, warm hand-offs, partner communication, and follow-up services to help participants successfully access resources.
- Maintain accurate participant records, referral tracking, program documentation, and reporting while participating in required trainings, case reviews, and professional development.

Compensation and Benefits

- Pay rate: $20.00 to $25.00 per hour.
- Schedule: Full-time, 40 hours per week.
- Employment type: Direct hire, non-exempt.
- Location: San Bernardino County.
- Travel: Field-based outreach throughout the assigned county, up to 60% of the workweek.

Required Qualifications and Skills

- Conduct community outreach and participant engagement for Veterans, eligible family members, and caregivers.
- Manage resource coordination, referrals, warm hand-offs, and follow-up support.
- Complete screenings, needs assessments, documentation, and participant progress tracking.
- Collaborate with community organizations, mental health professionals, service providers, and local partners.

- Bachelor’s degree from an accredited college or university.
- Minimum of 2 years of experience working with Veterans, individuals with disabilities, older adults, or an equivalent combination of education and experience.
- Understanding of Veteran culture, military transitions, and challenges affecting Veteran well-being.
- Ability to recognize sensitive situations, identify potential behavioral health concerns or suicide risk indicators, and follow established escalation procedures.
- Strong knowledge of community resources, social service navigation, disability rights, fair housing principles, and independent living supports.
- Proficiency with Microsoft Office, Google Workspace, and general computer applications.
- Strong interpersonal, written, and verbal communication skills.
- Excellent organization, follow-up, time management, and documentation skills.
- Ability to manage multiple priorities, work independently in the field, and collaborate effectively with internal teams and external partners.
- Reliable transportation, valid driver’s license, and applicable vehicle insurance.
- Ability to travel throughout the assigned county for outreach, participant meetings, and partner coordination.
- Ability to occasionally lift up to 10 pounds.

Preferred Qualifications

- Experience with suicide prevention, behavioral health resources, or social service navigation.
- Familiarity with VA benefits, Veteran services, and local community resources.
- Experience working in a nonprofit, community-based, social services, housing, healthcare, or independent living environment.
- Bilingual English and Spanish skills.
- Strong ability to build trust with Veterans, caregivers, underserved populations, and community partners.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.