Job Post: 9429-BE
Perform a variety of customer servicing and valuation-related support activities, such as processing and assigning orders, receiving calls and requests from customers and clients; following up with internal staff appraisers and/or external panel appraisers, real estate agents/brokers or other agencies.
Assign and track orders for valuation services and products
Troubleshoot and resolve issues that may arise throughout the life cycle of each order. I
Interface with internal and external customers to resolve customer service calls/queries/problems.
Verify contact and account information
Examine customer problems and implements appropriate corrective action to respond to customer requests.
Maintain and creates logs, reports, records and files to document order activity and action items.
Investigate, analyzes coordinate and track complex customer issues and problems.
May contact appraisers, brokers, clients, and/or internal groups to validate information and/or inquire further, requesting updates, as appropriate.
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.
1-2 years of mortgage industry related experience preferred
Type 35-40 WPM mandatory
Strong communication skills
Able to work in a fast-paced environment