Great Opportunity!

JOB SUMMARY
Under general supervision, accepts and posts utility bill and miscellaneous payments in a prompt and accurate manner. Receives and processes utility customer inquiries and complaints. Performs other utility billing, clerical, or bookkeeping duties as required.
ESSENTIAL JOB FUNCTIONS

• Accepts, processes posts and receipts customer water, sewer, solid waste, and other payments from the counter and drive thru, via the mail and from the payments drop box to the computer collection system.
• Collects, receipts and processes service deposits and other fees.
• Runs payment reports, balances collections, and submits reports and collections for deposit preparation daily.
• Assists customers both in person and on the telephone responding to customer inquiries and complaints regarding such matters as water consumption, water pressure, meter readings, and water leaks.
• Processes water service connections, disconnections, and transfers.
• Initiates computerized service orders to the Public Works Department in response to customer inquiries and reports and conducts follow up with customers upon notification of service order completion.
• Receives and processes requests for new customer accounts; obtains and maintains customer information; informs customers of department procedures and rules; establishes and maintains customer files.
• Interacts with customers regarding adjustment requests, obtaining necessary documentation, calculating appropriate adjustments, and submitting same for approval, and posting.
• Exercises judgment in distinguishing between routine and non-routine customer issues and the demeanor of customers in determining when to involve or suggest involvement in or takeover of a customer issue by the Utility Billing Manager or other finance supervisory personnel.
• Performs general administrative/office duties, such as processing mail, typing, entering computer data, copying, filing, and faxing information.
• Operates a variety of equipment such as a computer, printer, two-way radio, fax machine, copier, calculator, telephone.
• Maintains frequent contact with the general public for the purpose of providing information and resolving problems which may, at times, be confrontational in nature, requiring patient explanation of the City's practices and resolution of conflict in a manner consistent with the City's customer service values.
• Performs related duties as directed when such duties are a logical and appropriate assignment to the position.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.