Position: Assistant Manager – U.S. Customs Brokerage
Days: Monday–Friday
Hours: 8:00 AM – 5:00 PM
Pay Range: $55,000 – $65,000 annually
Workplace Type: In-office; hybrid schedule may be available after training

Overview
The Assistant Manager supports the Manager in maintaining an efficient and cost-effective U.S. Customs brokerage operation. This role is responsible for developing and implementing administrative systems, ensuring compliance with regulatory requirements, and training staff to achieve high levels of accuracy, productivity, and service quality.

Key Responsibilities

• Develop and implement Standard Operating Procedures (SOPs) to ensure consistent, high-quality service for all clients.
• Document processes and leverage training programs to maintain best practices across the team.
• Conduct regular evaluations of operational results and staff performance.
• Review and validate import documentation for compliance with CBP and other regulatory agencies, including Powers of Attorney, USMCA Certificates of Origin, and other routine import documents.
• Stay informed on regulatory changes affecting the client base and communicate updates as needed.
• Prepare and submit documentation to U.S. Customs and Partner Government Agencies (PGAs) while maintaining required record-keeping standards.
• Assist with classification, valuation, harmonized tariff research, binding rulings, duty rates, AD/CVD scope, and other PGA import requirements.
• Oversee timely and accurate processing of ABI statements and management of Continuous Surety Bonds.
• Perform post-entry work, including 520(d) and 514 protests, Post Summary Corrections, and administrative refunds.
• Complete performance reviews for assigned staff and provide ongoing coaching and feedback.

Ideal Candidate Profile

• 2–5 years of experience in the Customs brokerage or import industry.
• 1–2 years of management or supervisory experience.
• Strong knowledge of U.S. Customs laws, tariffs, and import/export regulations.
• Experience calculating and processing duties and taxes.
• Proficiency in Microsoft Office and industry-relevant software.
• High attention to detail and accuracy.
• Strong communication skills for interaction with clients, Customs officials, and other stakeholders.
• Analytical and problem-solving abilities for classification, valuation, and duty assessment.
• Organizational and managerial experience, including process improvement.
• Customer service skills to advise clients on Customs-related matters.
• U.S. Customs Brokerage License
• NCBFAA Certified Customs Specialist (CCS)

Benefits
Health Insurance
Paid Time Off (PTO)


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.