This role is responsible for managing all travel agents, coordinating travel arrangements, enhancing agency growth, and maintaining operational excellence across all service centers.

Key Responsibilities:

Lead, train, and certify travel agents to ensure all centers are staffed with skilled personnel.
Monitor staffing, vacations, FAM trips, and business travel schedules.
Develop and implement programs to enhance agency growth and brand image.
Track agency sales, provide sales reinforcement, and generate regular performance reports.
Plan and lead travel promotions, including cruise nights, travel fairs, and group events.
Conduct ongoing staff training in sales, products, vendor relations, and agency operations.
Extend sales to existing accounts and assist in acquiring new accounts.
Stay informed of travel industry trends and keep staff updated on new programs and services.
Coordinate with airlines, cruise lines, tour operators, and wholesalers for updates and promotions.
Oversee travel system contracts, prepare for negotiations, implement enhancements, and arrange staff training.
Direct and manage all travel staff, providing leadership, support, and performance guidance.
Perform other duties as assigned.

Qualifications:

Proven experience in the travel industry:

No degree – 10+ years experience
Bachelor’s degree – 5+ years experience
Master’s degree – 1+ year experience

Knowledge of travel agency operations, airline systems, and hospitality business practices.
Strong leadership, delegation, and team motivation skills.
Excellent customer service, communication, and interpersonal skills.
Strong analytical, organizational, and problem-solving abilities.
Understanding of laws, regulations, and compliance relevant to travel operations.
Knowledge of training methods and curriculum design.
Proficiency in sales tracking, reporting, and performance monitoring.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.