Position Overview:
The Transportation Admin/CSR is responsible for supporting the daily operations of the transportation department by providing administrative assistance and delivering exceptional customer service. This role acts as a liaison between customers, drivers, and management to ensure timely and accurate transportation services, efficient scheduling, and effective communication.

Key Responsibilities:
Coordinate and schedule transportation services for customers, ensuring timely pickups and deliveries.

Serve as the primary point of contact for customers, responding promptly to inquiries, concerns, and requests.

Maintain accurate records of transportation orders, driver assignments, and service logs.

Process transportation requests, verify shipment details, and confirm availability with drivers.

Assist with route planning and dispatch support to optimize efficiency.

Handle billing, invoicing, and documentation related to transportation services.

Communicate effectively with drivers to relay schedules, changes, and updates.

Track shipments and provide status updates to customers as needed.

Resolve customer complaints and issues professionally and escalate when necessary.

Maintain compliance with company policies, safety standards, and regulatory requirements.

Support other administrative tasks such as data entry, filing, and reporting.

Collaborate with other departments to improve service delivery and customer satisfaction.

Qualifications:
High school diploma or equivalent required; associate or bachelor’s degree preferred.

Previous experience in transportation, logistics, or customer service roles preferred.

Strong organizational skills and attention to detail.

Excellent verbal and written communication skills.

Proficient with computer software, including MS Office and transportation management systems (TMS).

Ability to multitask and prioritize in a fast-paced environment.

Strong problem-solving skills and a customer-focused attitude.

Ability to work flexible hours as needed.



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.