Job Title: Title Assistant Level III
Department: Title Services
Reports To: Title Manager
Location: San Bernardino, CA
Schedule: Monday – Friday 7am- 4pm, or 9am – 6pm

Position Summary:

The Title Assistant Level III supports Title Examiners in producing accurate and timely title products. This role involves opening new orders, managing tax certificates, revising title products, and providing top-tier service to both internal and external clients. The position demands precision, reliability, and effective communication skills in a fast-paced, detail-oriented environment.

Essential Duties and Responsibilities:
• Support Title Examiners in producing professional, accurate, and timely title insurance products, including Ownership & Encumbrance Reports (O&Es).
• Open and set up new title orders; request, track, and distribute tax certificates.
• Assist in the maintenance and revision of title products including document updates and customer follow-ups.
• Ensure deadlines are met or communicated promptly if extensions are needed.
• Respond to incoming calls, assisting clients directly or routing them to the appropriate team member.
• Deliver outstanding customer service, maintaining professionalism and attentiveness in all interactions.

Additional Duties and Responsibilities:
• Handle special key accounts and resolve client issues with management input.
• Conduct courthouse or property record searches as needed (valid driver’s license and insurance required).
• Support the main reception desk when needed.
• Train new or existing staff as assigned.
• Attend internal or external training sessions for continued development.
• Adhere to company policies and assist with additional duties or projects as assigned.

Education and Experience Requirements:
• 7 – 10+ years of experience in title services or a related client-focused industry.
• High School diploma or GED required; some college preferred.
• Proficiency with Microsoft Word, Excel, and Windows-based applications and title software experience


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.