Telecom Operations Support (Technical Support Specialist)
Lake Buena Vista, FL (Onsite)
$20.68/hour - weekly pay
Full-time, 40 hours per week | Contract role through March 2027

About the Role
We’re looking for a Telecom Operations Support Associate to join a fast-paced Help Desk team supporting Wi-Fi and telecommunications services. In this role, you’ll provide technical support to both Guests and Cast Members, helping resolve connectivity and telecom issues while ensuring smooth operations across multiple systems.

You’ll also play a key role in monitoring system performance (“eyes on glass”), troubleshooting issues, and supporting large-scale events with reliable technical service.

What You’ll Do
Provide 24/7 technical support via phone and email for Wi-Fi, internet, and telecom issues
Troubleshoot and escalate issues in a high-volume Help Desk environment
Monitor network systems and ensure overall system health
Use tools like LogicMonitor, Airwave, Calix, ServiceNow, and remote diagnostics
Collaborate with telecom and network teams to resolve issues efficiently
Clearly communicate technical solutions to both technical and non-technical users
Track, document, and prioritize incidents using ticketing systems

Basic Qualifications
Associate’s degree or equivalent experience
3–5 years of Tier 1 Help Desk or technical support experience
Strong knowledge of Windows and macOS environments
Solid understanding of networking basics (TCP/IP, LAN/WAN, VPN, GPON, DOCSIS)
Experience with ticketing systems and remote troubleshooting tools
Strong problem-solving and communication skills
Ability to work independently and adapt in a fast-paced environment
Comfortable supporting frustrated users with clear, simple explanations
Flexible schedule (nights, weekends, holidays required)

Preferred Qualifications
Experience with GPON, Aruba Airwave, or Calix Management System
Familiarity with VoIP and Avaya phone systems
Background with telecom providers (AT&T, Spectrum, Verizon, etc.)
Certifications such as CompTIA A+ or Network+ (or Bachelor’s degree)

Schedule
Wednesday–Sunday (Monday & Tuesday off)
8.5-hour shifts starting between 4:00 PM – 6:00 PM
(Ending between 12:30 AM – 2:30 AM)

Additional Details
Hands-on Tier 1 support for Wi-Fi, cellular, and in-house guest systems
Strong troubleshooting ability is essential
Collaborative, team-oriented environment supporting critical operations

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.