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Technical Customer Support Rep

Job ID: 1764794
OA Reference: DF1005

  • $41,600 to $41,600
  • Pasadena, 91101

Shift: M-F 8am-5pm
Remote but need to live in California.
These positions can convert to fulltime eventually.

Assisting customers with basic questions around software licensing and registration via email and phone.
Verifying information being provided by customers and following process to help them on their way.
Responding to customer requests and inquiries within a 24-hour business period.
Here's what we'd like to see:
1+ years in an office environment is preferred
Demonstrates ability to quickly and proficiently understand and absorb new information. Asks questions to help further understanding of concepts.
Plans and organizes daily tasks in an efficient, productive manner
Selected candidates will need to pass a criminal background check


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Must be proficient with MS Office applications

AppleOne Representative Contact Info

Account Executive:
Diana
Branch Phone:
Location:
Glendale, CA