Our company, a leader in tankless water heater technology, is seeking a Technical Customer Care Agent who enjoys hands-on problem solving, learning technical systems, and walking others through troubleshooting steps over the phone. This role is ideal for someone who naturally likes to tinker, is detail-oriented, and can stay calm and patient when handling calls from frustrated customers or field technicians who need quick support. As a Technical Customer Care Agent, you will answer inbound calls and chat inquiries, guide users step-by-step through diagnosing and resolving heater issues, and remain logged in and available unless on break, lunch, or assigned follow-up tasks. All customer interactions must be accurately documented in the CRM, and you will be responsible for returning callbacks, responding to emails and chat follow-ups, and escalating complex cases to the Lead when necessary. Clear, professional communication with both customers and internal team members is essential to ensure smooth support and case resolution.

The ideal candidate is someone who enjoys figuring things out, remains professional under pressure, and takes pride in helping customers get back up and running. Strong written and verbal communication skills are required, along with the ability to multitask between speaking with customers and entering accurate information into the CRM. This position involves primarily seated work while using a computer and headset, with occasional movement such as standing, reaching, or lifting up to 50 pounds. If you are someone who is technical by nature, customer-focused, and motivated by solving real-time product issues, we encourage you to apply and become part of a growing support team.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.