Job Summary

We are seeking a Technical Account Manager for a temporary opportunity in Lake Mary, FL, supporting institutional clients with technical onboarding, platform integrations, troubleshooting, and ongoing account support. This role is ideal for a technically curious, customer-focused professional who enjoys working at the intersection of financial technology, trading systems, digital assets, and client success.

As a Technical Account Manager, you will serve as a key technical point of contact for assigned accounts, helping clients successfully connect to and use complex technology platforms. This position offers the opportunity to work closely with engineering, product, operations, and client-facing teams in a collaborative environment where strong communication, problem solving, and follow-through are highly valued.

This is a strong fit for someone who enjoys fast-paced technical support, complex issue resolution, and building trusted relationships with institutional clients. The environment offers exposure to evolving financial technology, supportive cross-functional collaboration, and the opportunity to strengthen technical account management experience in a high-impact setting.

Key Responsibilities

- Lead technical onboarding for institutional clients, including API integrations, configuration, testing, and readiness for live trading.
- Serve as the primary technical contact for assigned accounts, delivering responsive and high-quality client support.
- Investigate and resolve complex technical issues by analyzing logs, reviewing metrics, using troubleshooting tools, and reproducing issues in staging environments.
- Escalate technical issues to engineering when needed while maintaining clear communication with clients and internal stakeholders.
- Develop a strong understanding of client workflows and proactively identify opportunities to improve the platform experience.
- Partner with engineering, product, operations, and client teams to communicate recurring issues and support long-term platform improvements.

Compensation and Benefits

- Pay rate: $45 to $50 per hour.
- Employment type: Contract/Temporary.
- Location: Lake Mary, FL.
- Experience level: 1-2+ years preferred.

Required Qualifications and Skills

- Lead technical onboarding and integration projects for institutional client accounts.
- Support API configurations, testing, troubleshooting, and readiness for live trading activity.
- Manage technical client support requests, issue investigations, escalations, and resolution communication.
- Collaborate with engineering, product, operations, and client teams to resolve technical issues and improve platform performance.

- 1-2+ years of experience preferred in a Technical Account Manager, Solutions Engineer, technical support, or similar client-facing technical role.
- Experience supporting institutional clients, preferably in fintech, cryptocurrency, trading, financial services, or a related technical environment.
- Strong technical foundation with hands-on experience working with APIs, logs, metrics, infrastructure concepts, debugging tools, and troubleshooting processes.
- Understanding of cryptocurrency markets, trading systems, financial infrastructure, or similar complex technical platforms.
- Ability to translate complex technical issues into clear, actionable information for technical and non-technical audiences.
- Strong written and verbal communication skills with a customer-focused approach.
- Strong analytical, problem-solving, and follow-through skills.
- Ability to remain calm, organized, and solutions-oriented when handling time-sensitive technical issues.
- Ability to manage multiple client priorities while collaborating effectively across technical and business teams.

Preferred Qualifications

- Familiarity with FIX protocol.
- Experience with REST APIs and WebSocket APIs.
- Experience working with electronic trading platforms.
- Previous experience with an exchange, trading technology company, or similar financial technology environment.
- Experience supporting regulated financial institutions.
- Active interest in cryptocurrency products, digital asset markets, and evolving financial technology.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.