Job Title: CSR- Tech Support
Location: 100% REMOTE POSITION
Duration: 07/13/25- 9/21/25 ( Possibility extension)
Pay Rate: $17.50/ hour PAID WEEKLY
Hours: Monday – Friday: Must be flexible between the hours of 8am-8pm for 5 weeks training.
Special details: Must pass background / Benefits available on day #60!

**CLIENT PROVIDES EQUIPMENT** must have modem/router – NO WIFI or Mobile Hotspot allowed

Summary:
The Customer Support Representative provides direct customer service and technical support to users of the client’s course products and associated platforms. Participate and assist in a wide range of activities conducted by the Customer Support Department.

Essential Accountabilities:
• Provide direct support, normally by telephone and email, to users of the client’s programs, including instructors, teachers, administrators, students, as well as Sales and Marketing staff of partner companies.
• Contact customers according to procedures and timetables set by the supervisor to work with them regarding the use and effectiveness of these programs and platforms.
• Assist in departmental activities including research, documentation, and training.
• Participate in troubleshooting and testing of the clients’ programs; actively contribute to their continuous improvement by providing ideas to Product Development based on customer feedback.
• Observe and support departmental and company-wide standards for conduct, communication and record keeping.
• Develop and maintain a high level of knowledge about all aspects of the clients’ programs and platforms.
• Cooperate flexibly with other departments in the clients’, contributing time and skills to satisfy a range of needs.
• Perform other assignments or duties as required.

Required Skills:
• High School Diploma or equivalent required; Associate's or BA degree preferred.
• Familiarity with PC and Macintosh computer operating systems and applications.
• Excellent verbal communications and writing skills required, technical documentation experiences a plus.
• Excellent relationship management skills, high level of professionalism, maturity, and enthusiasm.
• Customer or technical support experience preferred.
• Proficiency in basic mathematics preferred.
• Technical (IT), network administration, and/or programming experience a plus.
• Strong presentation skills and prior training experience a plus.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.