Now hiring dedicated and customer-focused individuals to join our team as Technical Support Agents for the upcoming back-to-school busy season. This is a temporary, remote position where you will provide technical and help-desk support to users of our proprietary online educational products.

Start Date: May 22, 2026
Training Hours: Monday – Friday, 8:00 AM – 4:30 PM CST
Work Hours After Training: Must be available to work between 8:00 AM – 8:00 PM CST
Equipment Provided, candidates must have home internet with a hard-wired
connection.

As a Technical Support Agent, you will:
Provide exceptional customer service by answering phone calls, chats, and emails regarding products.
Own and manage customer cases, ensuring timely communication and resolution using a call ticketing system.
Troubleshoot software, system, and product-related issues, escalating to Tier 2 support when necessary.
Assist customers with browser troubleshooting (e.g., clearing cache/cookies).
Handle confidential customer information with professionalism and care.
Participate in additional training courses as needed.
Perform other related duties as assigned by your supervisor or manager.

Qualifications:
Preferred Experience:
2 years of experience in a call center environment.
2 years of customer service experience.

Technical Skills:
Experience with call ticketing systems (e.g., Salesforce.com).
Familiarity with call center phone systems (e.g. Avaya).
Proficiency with internet tools (e.g., Firefox, Internet Explorer, Safari).
Experience with MS Office and Outlook.

Soft Skills:
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Professional demeanor and ability to remain calm under pressure.
Detail-oriented with strong organizational and multitasking skills.

Additional Requirements:
2-3 years of computer usage experience.
Ability to thrive in a fast-paced, team-oriented environment.

If you meet the qualifications and are ready to provide outstanding technical support, we encourage you to apply today!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.