You’ll assist clients with payroll tax matters, troubleshoot issues, delivering exceptional client service and accurate tax support.

Key Responsibilities:
Provide quality customer service to clients through phone, email, chat, and other communication platforms.
Document all interactions thoroughly and follow up on outstanding issues to ensure resolution within Service Level Agreements (SLAs).
Maintain a strong working knowledge of products, policies, and procedures.
Manage multiple priorities with daily time-sensitive responsibilities.
Support both internal and external clients through tasks such as:
Completing payments and filings
Assisting with tax agency account registrations
Researching and resolving tax notices
Performing data entry, spreadsheet management, and data verification
Utilize various systems such as HRIS, Oracle, MasterTax, Prism, Salesforce, BNA, ClientSpace, and Microsoft Office (training provided if needed).
Demonstrate the core values of Integrity, Service, Innovation, Partnership, Accountability, and Respect.

Perform other related duties as assigned.

Qualifications:
High school diploma or equivalent required.
Minimum of 2+ years of professional work experience; prior payroll or tax experience strongly preferred.
Exceptional attention to detail, with strong emphasis on accuracy, completeness, and timeliness.
Strong communication skills, both written and verbal.
Proven ability to manage multiple systems and handle competing priorities effectively.
Excellent customer service and interpersonal skills.
Ability to work independently while meeting deadlines in a high-volume environment.
Comfort using online knowledge bases and research tools.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.