We have a client looking for a Service Team Leader is responsible for Hygiene duties which include, but are not limited to driving to client sites and provide delivery and collection service of ladies’ sanitary disposal units, clean and detail the washroom fixtures (sinks, toilets, urinals, etc.), delivery of washroom products such as soap dispensers, air care and more. The incumbent will act as a resource of best practices for coworkers and ensure the efficient operation of the facility.

Duties and Responsibilities
Under the supervision of the Service Manager, the duties and responsibilities of the Service Team Leader include, but are not limited to, the following:

•Assist in training, coaching and development of 10+ Hygiene Technicians
•Provides formal feedback on an ongoing basis and in the annual performance evaluation process to identify and develop talent;
•Provides support to Service Managers through inspections and audits of completed service sites
•Provides in-field and office support to Service Managers for service call emergencies and missed service appointments
•Conduct regular performance appraisals for respective Service department staff.
•Participates in the development of area strategic plans, goals, and objectives ensuring alignment with those of the region, division, and company;
•Provides leadership, support and guidance for the Service Managers;
•Attend additional training to acquire more knowledge of procedures and applications, and other job demands;
•Responsible for recruitment, hiring, terminations and performance management.
•Responsible for timesheets and payroll of respective team
•Being transparent with the team about challenges, failures, and successes;
•Work independently and also assist other technicians while in the field;
•Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints;
•Observe and follow all company Health and Safety rules and policies;
•Administrative duties as assigned;
•Learn and understand new products and services;
•Assisting in recovery efforts (A/R collection);
•Follow company guidelines and ensure effective use of Salesforce on mobile devices;
•Other duties as assigned.

Requirements
•High School Diploma required
•At least 3 years of leadership experience, demonstrating the ability to guide, mentor, and motivate a team towards achieving goals.
•Must have a valid driving license
•Proven track record of organizational skills and attention to detail;
•Able to collaborate and communicate with various departments;
•Able to work in a team environment, self-starter; and


Equal Opportunity Employer / Disabled / Protected Veterans

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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.