Job ID: 1802183
Reference Code: NF-Sr.-Technical Service Specialist
OVERVIEW: Seeking a Senior Technical Service Specialist to serve as the primary technical resource for customers and field technicians. This role will diagnose equipment issues, provide remote troubleshooting, coordinate service activities, and dispatch field technicians. The ideal candidate has strong mechanical, electrical, hydraulic, and machine-control expertise with excellent customer communication skills.
Equal Opportunity Employer / Disabled / Protected Veterans
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Key Responsibilities
Serve as the primary technical contact for customer service and troubleshooting needs.
Diagnose mechanical, electrical, hydraulic, and machine-control issues remotely when possible.
Interpret electrical and hydraulic schematics to identify root causes and recommend corrective actions.
Provide clear technical guidance on equipment operation, maintenance, repairs, upgrades, accessories, and warranty issues.
Evaluate, prioritize, schedule, and dispatch field service calls based on urgency, technician expertise, and location.
Coordinate service appointments and provide technicians with relevant customer, machine, and diagnostic information.
Monitor open service requests and follow up to ensure timely resolution.
Provide advanced troubleshooting and escalation support to field technicians.
Coordinate with Parts, Warranty, and other internal teams to resolve service issues.
Identify recurring technical issues and communicate product and service feedback internally.
Support installations, upgrades, repairs, training, parts identification, and warranty resolution.
Coach and share technical knowledge with service team members.
Qualifications
5 years of hands-on experience troubleshooting industrial machinery with strong mechanical, electrical, hydraulic, and machine-control knowledge. Ability to read and interpret electrical and hydraulic schematics.
Proven ability to diagnose technical issues remotely through customer and technician communication.
Strong customer service, communication, and problem-solving skills.
Ability to explain complex technical concepts to audiences with varying technical expertise.
Travel
Primarily office-based with approximately 15–25% travel for complex service issues, customer support, training, installations, and other situations requiring senior technical expertise.