Job Title: Sr. Credit Card Chargebacks Specialist- Fraud & Claims
Location: Salt Lake City, UT 84116
Pay rate: $30.56/hr
Work mode: Hybrid after training period (3 days in office, 2 days remote)

Job Overview: Fortune 500 Banking company is seeking a highly skilled Senior Fraud and Claims Operations Consultant to join our team.
The ideal candidate will have extensive experience in credit card fraud detection and chargebacks, particularly with Visa and MasterCard fraud chargeback requests.

Key Responsibilities:
• Manage and process Visa and MasterCard fraud chargeback requests.
• Investigate and resolve credit card fraud cases, including sending alerts and questioning the validity of charges.
• Handle both fraud and non-fraud chargebacks efficiently.
• Utilize Visa Resolve Online and MasterCom for chargeback management.
• Collaborate with internal teams to ensure accurate and timely resolution of fraud claims.
• Maintain detailed records of fraud cases and chargebacks.
• Provide insights and recommendations to improve fraud detection and prevention strategies.

Qualifications:
• Proven experience in credit card fraud detection and chargebacks.
• Proficiency in Microsoft Office, including Excel.
• Experience with Visa Resolve Online and MasterCom preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a high level of accuracy.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.