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We are seeking Spanish-English Bilingual Representatives to support customers through excellent service, problem-solving, and account assistance. This role is ideal for individuals with strong communication skills, a customer-focused mindset, and the ability to handle a variety of customer interactions.

Key Responsibilities

Provide professional customer support in both Spanish and English via phone, email, and/or chat.

Assist customers with account inquiries, payments, billing questions, and general requests.

Resolve customer concerns while maintaining a positive and professional experience.

Explain account information, payment options, and available solutions.

Accurately document customer interactions and update account records.

Follow company policies, procedures, and compliance guidelines.

Meet productivity, quality, and customer satisfaction goals.

We are seeking Spanish-English Bilingual Representatives to support customers through excellent service, problem-solving, and account assistance. This role is ideal for individuals with strong communication skills, a customer-focused mindset, and the ability to handle a variety of customer interactions.

Key Responsibilities
Provide professional customer support in both Spanish and English via phone, email, and/or chat.
Assist customers with account inquiries, payments, billing questions, and general requests.
Resolve customer concerns while maintaining a positive and professional experience.
Explain account information, payment options, and available solutions.
Accurately document customer interactions and update account records.
Follow company policies, procedures, and compliance guidelines.
Meet productivity, quality, and customer satisfaction goals.
Qualifications
Fluent in both Spanish and English (spoken and written).
Strong communication and active listening skills.
Customer service, call center, collections, or related experience preferred but not always required.
Ability to multitask and navigate multiple computer systems.
Strong problem-solving and negotiation skills.
Professional, dependable, and customer-focused attitude.
High School Diploma or equivalent required.
What We're Looking For
Excellent phone etiquette and interpersonal skills.
Ability to handle challenging conversations with professionalism and empathy.
Comfortable working in a fast-paced environment.
Goal-oriented and motivated to achieve performance targets.
Strong attention to detail and organizational skills.
Why Join Us?
Competitive pay
Career growth opportunities
Paid training
Supportive team environment
Full-time opportunities available
Benefits available based on eligibility
Apply Today!

If you are bilingual in Spanish and English and enjoy helping customers, resolving concerns, and building positive relationships, we encourage you to apply.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.