Important Requirement
Only candidates with prior solar energy industry experience will be considered.

We are seeking a Solar Customer Service Tech Support Specialist to support homeowners with active residential solar systems in a fast-paced call center environment. This role is ideal for candidates with experience in solar energy, customer service, or technical support who are comfortable troubleshooting technical issues while delivering an exceptional customer experience.

Required Qualifications
Minimum 6 months of experience in the solar energy industry
Experience in:
Technical support (call center or help desk)
Customer service or customer support

Previous work in a call center or high-volume inbound support environment
Strong customer service, communication, and problem-solving skills
Ability to follow troubleshooting procedures and resolve issues efficiently
Comfortable navigating multiple computer systems simultaneously
Experience using CRM, ticketing, or customer management systems
Proficiency with Microsoft Office, email, and web-based tools
Clear verbal and written communication skills
Typing speed of 35 words per minute or higher (typing test required)
Ability to work full-time onsite in Bakersfield or surrounding areas
Bilingual skills are a plus, but not required

Responsibilities
Serve as the primary point of contact for residential solar customers via phone, email, and ticketing systems
Provide customer service and first-level technical support for residential solar systems
Assist customers with common issues, including:
Solar monitoring portal access
Basic inverter alerts and notifications
General system performance questions

Accurately document all customer interactions in CRM and case management systems
Follow escalation procedures for advanced or unresolved technical issues
Coordinate with field technicians, operations, and technical teams as needed
Educate customers on system usage, performance expectations, and next steps
Maintain quality standards while efficiently managing multiple customer inquiries

If you meet the qualifications for this position, please reply to this posting.
One of our recruiters from AppleOne will be happy to guide you through the application process.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.