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Puesto: Agente de Servicio al Cliente

Días de trabajo: lunes a domingo (con días libres rotativos)
Turnos disponibles: 4:00am a 1:00pm, 7:00am a 4:00pm, 9:00am a 6:00pm, 11:00am a 8:00pm, 1:00pm a 10:00pm, 10:00pm a 7:00am

Ubicación: Carolina



Responsabilidades

Guiar y asistir a los pasajeros para asegurarles una experiencia de servicio excelente.
Controlar el acceso en los puntos de chequeo y verificar pases de abordar.
Apoyar en el proceso de seguridad TSA y en la organización de filas (Regular, TSA Pre, Priority).
Reportar incidentes o comportamientos inadecuados al Centro de Control de Operaciones (AOCC).
Realizar encuestas de satisfacción a los pasajeros.
Requisitos:

Diploma de escuela superior.
De 6 meses a 1 año de experiencia en funciones similares.
Bilingüe (español e inglés).
Orientación al servicio al cliente.
Habilidad para seguir instrucciones y manejar equipos básicos de oficina y comunicación.
Disponibilidad de horario rotativo de lunes a domingo para los turnos disponible

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.