The Service Technician will be responsible for monitoring system status during treatment and also preventive/corrective maintenance. As far as what the hiring manager is looking for, this is a unique position since almost everyone who joins has not worked on these machines before. We look for people who are mechanically inclined, have strong troubleshooting experience and are good team players. Experience reading blueprints and schematics is helpful. Similarly, we look for people who have experience with multimeters and oscilloscopes (ideally). We are looking for someone who has some flexibility since the schedule will change a little bit as the facility starts treating patients. Currently, they will be 9 hour shifts, but we need someone who is available on Saturday as well.

As far as soft skills go, we need someone who is a good team player, reliable and respectful. Sometimes if a machine is down, they will need extra hands and help when needed.

Responsibilities

Monitor and positively affect operational performance of PBT system and patient experience.
Respond to calls for service support within a reasonable amount of time
Interface with customers to ensure maximum customer satisfaction
Perform all Preventative/Corrective maintenance tasks and corresponding paperwork (PM, CM and Work order) in detailed and organized fashion.
Work with team members to schedule preventive maintenances work to minimize part costs and maximize effectiveness
Troubleshooting and problem solving complex PBT system issue to maximize system up-time under the Managers, Engineers, and Sr. Maintenance Service Technician direction.
Pack and unpack large cardboard boxes and/or wooden crates, perform inspect and test Incoming/outgoing materials and participate in shipment preparations.
Transport packages, wooden crates to and from the loading dock and warehouse
Documentation for inventory control of the necessary supplies and parts.
Work in compliance with all regulatory standards including but not limited to HIPPA, EH&S, FDA, OSHA Radiation Safety, applicable laws, and internal policies and interpretations of the above as required
Write site specific procedures for preventive and corrective maintenance.
Create and maintain 6S practices (Safety, Sort, Store, Shine, Standardize, Sustain)
Complete and submit all timecards and service reports in a timely fashion and includes all relevant details.
Self-motivated and have a strong sense of responsibility.

Qualifications:

Minimum of 1 years of experience working or education as a Technician or Field Service Engineer is required.
At least 1 year of experience for PBT system and/or Medical device environment is preferred.
Technically skilled with proven ability to troubleshoot problems, solve abstract issues, and interpret policies and procedures
Ability to read and correctly interpret various engineering documents (schematics, wiring, piping diagrams, etc.)
Use standard electrical test and measurement instruments (Oscilloscope, etc.)
Safely lift up to 50 pounds repeatedly

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.