Job ID: 1802183
Reference Code: NF-Service-Technical Specialist
OVERVIEW: Seeking a Service Technical Specialist to serve as the primary technical support resource for customers and field technicians within a world‑leading manufacturer of industrial band saws that produce high‑precision, high‑capacity cuts for a wide range of materials and industries. Focuses of this role include diagnosing equipment issues, providing remote technical troubleshooting, coordinating service activities, and dispatching and scheduling field technicians. The ideal candidate has strong mechanical equipment and machine-control expertise with excellent customer communication skills.
Equal Opportunity Employer / Disabled / Protected Veterans
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
RESPONSIBILITIES
Technical Support:
-Serve as the primary technical contact for customer service and troubleshooting needs.
-Support installations, upgrades, repairs, training, parts identification, and warranty resolution.
-Diagnose mechanical, electrical, hydraulic, and machine-control issues remotely when possible.
-Interpret electrical and hydraulic schematics to identify root causes and recommend corrective actions.
-Provide clear technical guidance on equipment operation, maintenance, repairs, upgrades, accessories, and warranty issues.
Scheduling:
-Evaluate, prioritize, schedule, and dispatch field service calls based on urgency, technician expertise, and location.
-Coordinate service appointments, monitor service requests, following up to ensure timely resolution.
-Provide technicians with relevant customer, machine, and diagnostic information to address field support needs/issues.
-Coordinate with Parts, Warranty, and other internal teams to resolve service issues.
Training:
-Identify recurring technical issues and communicate product and service feedback internally.
-Coach and share technical knowledge with service team members.
QUALIFICATIONS
-3 years of hands-on experience troubleshooting industrial machinery.
-Experienced reading and interpreting electrical and hydraulic schematics, and diagnosing technical issues.
-Strong customer service, communication, and problem-solving skills.
-Ability to explain complex technical concepts to varying technical expertise.
-Available for 20% travel, as needed, for service issues, customer support, training, installations.