We’re seeking a Service Specialist who thrives in a fast-paced environment, is tech-savvy, and has a passion for solving problems and improving processes.

Key Responsibilities:
Provide high-quality support to clients using a background check/screening system via phone, email, chat, and other channels
Proactively follow up on open cases to ensure timely resolution in line with service-level standards
Maintain detailed documentation of all client interactions
Develop a working knowledge of internal systems, tools, and industry best practices
Demonstrate intermediate proficiency in platforms such as Salesforce, HRIS tools, and other internal software
Mentor and support less experienced team members
Input and organize data accurately while managing multiple priorities
Collaborate with leadership to identify and implement process improvements

Qualifications:
2+ years of customer service or client support experience required
Associate degree or higher strongly preferred
Strong communication, problem-solving, and multitasking skills
Comfortable working with multiple systems and software tools

If you’re a client-focused professional with a commitment to excellence and a desire to grow in a supportive, team-driven environment—we’d love to hear from you.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.