We are seeking a dedicated Service Desk Support Specialist to join our on-site team in Chattanooga, TN. This is a temporary role through September 30, 2025, offering a great opportunity to build valuable experience in technical support within a fast-paced, customer-focused environment. You’ll get to work in beautiful Chattanooga — known for its scenic riverfront, outdoor activities, and vibrant local culture — making it a great place to grow your career and enjoy your downtime, too!

Key Responsibilities:

• Serve as the first point of contact for internal and external customers, providing tier one technical support and exceptional customer service.
• Troubleshoot incidents and service requests via phone, chat, and email using the Service Desk Manager ITSM platform and internal knowledge base.
• Support a wide range of IT needs, including application software, system software, desktop/PC hardware, telephony hardware, internet network, storage network, WAN network, and security access management, while adhering to regulatory and HIPAA requirements.
• Record, track, and manage the full lifecycle of all requests and incidents, ensuring accurate documentation and timely follow-up.
• Proactively gather and validate detailed information to resolve issues or escalate to the appropriate teams as needed.
• Maintain up-to-date knowledge of company services and continuously seek opportunities for process improvements and service optimization.
• Complete and maintain required technical certifications, including Support Center Analyst and ITIL Foundation, within the first 12 months of employment.

Qualifications:

• Associate’s degree or equivalent relevant work experience required.
• Minimum of 2 years of end-user technical support and/or call center experience required.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Working knowledge of Windows Operating Systems.
• Excellent oral and written communication skills with strong interpersonal and organizational abilities.

• Ability to support users with a wide range of technical abilities in a 24x7x365 work environment, including mandatory rotating weekends, holidays, and overtime as needed.

Why Join Us?

• Gain valuable hands-on IT support experience in a dynamic, customer-focused setting.
• Work alongside a supportive team dedicated to providing top-tier service.
• Opportunity to build technical skills.
• Enjoy your work-life balance in a city famous for its riverwalks, great restaurants, and endless outdoor adventures.

Apply Today!

If you are a reliable, tech-savvy professional ready to deliver outstanding support and develop your IT skills, we encourage you to apply for this exciting opportunity in Chattanooga!


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.