We’re looking for a detail-oriented and proactive Service Coordinator to join our team in a 100% onsite role. This position is the operational heartbeat of our service department, ensuring technicians are scheduled efficiently, customers receive timely updates, and service requests move smoothly from start to finish. If you excel at organization, communication, and keeping multiple moving parts aligned, this role offers a dynamic and rewarding environment.

What You’ll Do
Service Coordination & Scheduling
Receive, log, and prioritize incoming service requests.
Create and manage service tickets with complete and accurate job details.
Schedule and dispatch technicians based on skill set, availability, and job requirements.
Adjust schedules throughout the day to accommodate urgent or evolving needs.

Customer Support
Act as the primary point of contact for customers regarding service updates and scheduling.
Provide clear communication on timelines, expectations, and next steps.
Address customer concerns and escalate issues when appropriate.
Conduct follow-up calls or surveys to ensure customer satisfaction.

Operational & Administrative Support
Maintain detailed service records, job notes, and documentation.
Prepare daily, weekly, and monthly service performance reports.
Coordinate with inventory, billing, and internal teams to support job completion.
Assist with technician onboarding and provide support with job details and system access.

What You Bring
High school diploma or equivalent; associate or bachelor’s degree preferred.
2+ years of experience in service coordination, dispatching, or customer service.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency with service management software (e.g., ServiceTitan, Salesforce, Zendesk, or similar).

Ability to thrive in a fast-paced, onsite environment.

Preferred Qualifications
Experience in construction, engineering, HVAC, plumbing, or adjacent service-based industries.
Familiarity with scheduling logistics and route optimization.
Strong problem-solving and conflict-resolution skills.
Experience supporting field technicians or mobile workforce teams.

Work Environment
This role is 100% onsite; remote or hybrid work is not available.
Standard business hours with occasional after-hours support as needed.
Collaborative, team-oriented environment with frequent in-person communication.

Why Join Us
Opportunity to play a key role in daily operations.
Supportive team culture with room for growth.
Stable, full-time position with consistent onsite work.


Please submit your resume and be prapred to provide references upon request!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.