Senior Customer Service Representative – Rancho Cucamonga, CA

Do you have a passion for helping others and leading by example? We’re looking for a Senior Customer Service Representative to join our team in Rancho Cucamonga. This role is perfect for someone with strong customer service experience who enjoys solving problems, mentoring others, and delivering exceptional support in a fast-paced environment.

What You’ll Do:

Serve as the primary point of contact for escalated customer inquiries and resolutions

Provide guidance and mentorship to junior customer service team members

Monitor and improve service levels to ensure a best-in-class customer experience

Collaborate with internal departments to resolve issues and streamline processes

Maintain accurate records of customer interactions and transactions

What We’re Looking For:

3+ years of customer service experience, with at least 1 year in a senior, lead, or supervisory role preferred

Excellent communication, problem-solving, and conflict-resolution skills

Strong organizational skills and attention to detail

Ability to remain calm and professional under pressure

Proficiency in Microsoft Office and CRM systems a plus

Why Join Us:

Competitive pay with growth and advancement opportunities

Supportive, team-oriented work environment

The chance to make an impact by enhancing the customer experience and mentoring others

?? Ready to take the next step in your customer service career? Apply today with your updated resume!


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.