Customer Account Specialist – Manufacturing

A growing global manufacturer is seeking an experienced Customer Account Specialist to manage customer relationships, support technical order activity, and coordinate with internal teams to ensure accurate and timely delivery of customized product solutions. This role supports complex product configurations and requires strong attention to detail, excellent customer service skills, and experience within a manufacturing environment.

Key Responsibilities:

Serve as the primary point of contact for assigned customer accounts, providing exceptional service throughout the order lifecycle

Prepare accurate quotes, pricing, lead times, and product information

Enter and manage orders, returns, and required documentation within the ERP system

Verify Bills of Materials (BOMs) and product specifications prior to production

Coordinate cross-functionally with production, purchasing, planning, and sales teams

Track order status and proactively communicate updates or potential delays

Ensure accuracy of pricing and margins; collaborate with sales leadership as needed

Identify opportunities to recommend additional or alternative product solutions

Maintain account documentation and compliance records

Support forecasting, reporting, and continuous improvement initiatives

Candidate Profile:

5+ years of recent customer account management or customer service experience in a manufacturing environment

Experience supporting technical product lines or assemblies; ability to read and interpret product specifications and BOMs

Familiarity with regulated industries such as medical manufacturing is a plus

Strong ERP skills; experience with Syteline preferred

Advanced Excel proficiency and comfort working with numbers

Excellent communication skills, attention to detail, and strong follow-through

Ability to manage multiple customer accounts simultaneously and work independently

Why This Role Is Attractive:
This position is part of a dynamic, high-growth organization that values accuracy, collaboration, and strong customer partnerships. As the company scales, this role offers the chance to make a meaningful impact while working closely with product, customer, and production teams.

For Immediate Consideration:
Contact Claudia Scrofani at Ventura AppleOne

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.