A growing Inland Empire industrial company is seeking an experienced Customer Service Manager to lead a hands-on customer support and account service team.

This role is ideal for someone with a background in manufacturing, industrial distribution, aerospace, technical products, inside sales, or account management who enjoys leading people, solving customer issues, and working closely with sales and operations.

Responsibilities
Lead and support the customer service/account support team
Manage customer escalations and resolve service issues
Partner with sales, operations, and technical teams
Support quotes, order follow-up, account communication, and workflow
Monitor department activity and improve efficiency
Build strong customer relationships and maintain service levels
Qualifications
Customer service leadership, inside sales, sales support, or account management experience
Manufacturing, industrial, aerospace, or technical product background preferred
Strong communication, follow-up, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
ERP/CRM experience preferred; Prophet 21 / P21 is a plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.