Customer Service Manager

A growing industrial company in the Inland Empire is seeking a hands-on Customer Service Manager to lead a fast-paced team supporting key client accounts, technical sales support, and daily customer operations.

This is an excellent opportunity for someone who enjoys being involved in the day-to-day business, leading a team, solving problems, and building strong customer relationships within a manufacturing or industrial environment.

Responsibilities:
Lead and support a customer service/account support team
Manage customer escalations and help drive solutions
Partner closely with Sales Engineers and Operations teams
Support quoting, account management, and customer communication
Monitor workflow and help improve department efficiency
Maintain strong customer relationships and service levels
Qualifications:
Prior leadership experience within customer service, inside sales, account management, or sales support
Background within manufacturing, industrial distribution, aerospace, or technical product environments highly preferred
Experience working in a fast-paced environment managing multiple priorities
ERP/CRM system experience preferred (P21 experience is a plus)
Strong communication, problem-solving, and team leadership skills

This is a highly visible role with long-term growth potential for someone seeking a stable opportunity with a well-established organization.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.