Job Summary:
We are seeking a detail-oriented Sales Administrator for a direct hire opportunity in Costa Mesa, CA. This role supports assigned sales representatives with order processing, customer quotes, customer communication, account updates, and sales administration tasks that help keep the sales and operations workflow running smoothly.
The Sales Administrator is a great fit for someone who enjoys working in systems, values accuracy, and takes pride in providing responsive support to both customers and internal teams. This position offers the opportunity to work in a collaborative environment with supportive leadership, defined ownership, and a strong emphasis on teamwork, follow-through, and process excellence. Candidates who are organized, proactive, and comfortable managing multiple priorities will thrive in this important sales support role.
Key Responsibilities:
- Process customer orders accurately in NetSuite for assigned sales representatives, reviewing purchase orders and instructions for completeness and accuracy.
- Prepare and revise customer quotes, follow up on quote requests, and clarify product, quantity, and specification details when needed.
- Communicate professionally with customers regarding order acknowledgements, ship dates, backorder ETAs, tracking information, and order status updates.
- Coordinate with Sales, Operations, and internal teams to resolve order issues, manage workload priorities, and ensure timely follow-through.
- Process Return Authorization requests after internal approval and keep customers informed throughout the return process.
- Maintain customer and contact records, support account updates, assist with sales-related projects, and use approved tools to improve workflow accuracy and efficiency.
Compensation and Benefits:
- Salary Range: $60,000 to $65,000 per year.
- Job Type: Direct Hire.
- Location: Costa Mesa, CA.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills:
- Process sales orders, customer purchase orders, acknowledgements, and order status updates with a high level of accuracy.
- Prepare customer quotes, assist with quote revisions, and support sales representatives with account administration.
- Coordinate customer order communication, Return Authorization processing, and follow-up with internal teams.
- Maintain customer data and support sales workflow using ERP, CRM, Microsoft Office, and approved AI-assisted tools.
- 3 to 5 years of experience in sales administration, sales support, order processing, customer service, or a related role.
- Strong attention to detail with proven ability to process orders quickly and accurately.
- Proficiency with NetSuite or another ERP/CRM system, with NetSuite strongly preferred.
- Strong Excel skills, including formulas, sorting and filtering, pivot tables, lookups, and structured data.
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams.
- Comfortable learning and using approved AI tools, including Claude, to support drafting, organization, research, workflow efficiency, and communication.
- Clear written and verbal communication skills with a professional, customer-focused approach.
- Strong organizational, prioritization, and time-management skills.
- Ability to ask clarifying questions, manage multiple tasks, and follow through consistently.
- High accountability for accuracy, responsiveness, and customer communication.
Preferred Qualifications:
- Experience supporting sales representatives in a distribution, manufacturing, technology, or product-based business environment.
- Prior experience preparing customer quotes and interpreting product, quantity, and specification requirements.
- Familiarity with return authorization processes, account maintenance, and customer contact research.
- Demonstrated ability to work across Sales, Operations, and Customer Support teams in a fast-paced environment.