SIP Trunk Coordinator-Telecommunication Experience??


Job Opportunity: SIP Trunk Coordinator

We are seeking a highly technical and detail-oriented SIP Trunk Coordinator to manage the critical intersection of voice services and network infrastructure. This role is essential for maintaining seamless connectivity, acting as the primary technical liaison between our organization, telecom carriers, and equipment vendors.


The ideal candidate possesses deep expertise in VoIP protocols and a proven track record of managing complex PBX integrations and service migrations.


Key Responsibilities
Service Lifecycle Management: Lead the provisioning, activation, porting, and decommissioning of SIP trunk services. Maintain carrier relationships and manage technical escalations to resolve service disruptions.
PBX Configuration & Support: Configure and maintain SIP trunks on various on-premise platforms (e.g., Avaya, Cisco, Mitel, ESI, or Asterisk). Manage dial plans, routing, codecs, and failover protocols.
Network Optimization: Monitor trunk utilization and voice quality. Conduct rigorous testing and validation following system upgrades or network changes.
Advanced Troubleshooting: Provide Tier 2/3 support for complex voice incidents. Analyze SIP signaling and RTP streams using tools like Wireshark to resolve latency, jitter, and packet loss.
Project Coordination: Act as the technical lead for voice-related projects, including new site deployments and legacy-to-SIP migrations. Maintain comprehensive network diagrams and configuration documentation.


Qualifications & Technical Skills
Protocols: Advanced understanding of SIP, RTP, and standard VoIP signaling.
Hardware: Hands-on experience with Session Border Controllers (SBCs) and enterprise PBX systems.
Analysis: Proficiency in Call Detail Record (CDR) analysis and packet-level troubleshooting.
Networking: Strong grasp of QoS, firewall configurations, and NAT traversal as they relate to voice traffic.
Soft Skills: Exceptional project management skills and the ability to coordinate across multi-functional technical teams.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.