General Description

Administers, coordinates, monitors, manages and supports the SAP & S4H applications to ensure the correct performance. Understands human resources processes to connect and streamline system processes.


Essential Duties and Responsibilities

· Ensures that each incident is analyzed, diagnosed and root cause is found. Recommend new controls to avoid incidents.

· Supports troubleshooting with hiring and changes within the OM and PA modules in SAP

· Support in the HR ticketing alignment in collaboration with the Our People Service Center

· Ensure incidents are reported, documented and solved. Reports the issues, status and diagnosis.

· Supports analysis requests and investigation.

· Daily monitoring of user databases to ensure quality of the data.

· Monitors and escalate system stability (as needed), ensuring that all operational tasks run error-free and application performance is optimal.

· Manages recurring procedures and/or related guides of the applications in charge.

· Manages recurrent reports and audits requirements to the assigned applications and processes.

· Ensures communication with all BU and Operational Teams affected (i.e. HR, IT, among others).

· Communication releases enhancement to internal users.

· Ensures that SLA is met according to all requirements.

· Testing collaboration with the lead of other modules in the system. Monitor to ensure integration required with our ERP system for some process.

· Support in specific requests, new projects development and testing.

· Assisting internal and external users in current systems functionalities


degree in business, Science, Computer Science/Engineering or related field.


Experience

· Must have a minimum of three (3) years of SAP/S4 Hana related experience. Experience in Personnel Actions/Organizational Management SAP Modules, preferable.


Other Qualifications

· Proven experience with SAP, required.

· Analytical skills required to identify incidents root cause.

· Detail-oriented, organized, critical thinking and problem-solving skills.

· Process improvements oriented.

· Self-driven, agile, and able to work independently and on multiple engagements simultaneously.

· Strong work ethic and a team-player attitude with a deep commitment to strong business results.

· Excellent written and verbal communication skills in English and Spanish

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.