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Resolution Specialist

Job Post: 127304 CSR Resolutio

  • Up to $31,200
  • Greensboro, 27402

This Resolution Specialist Position Features:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services as it pertains to collections and or resolutions.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.

We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Additional Skills

Resolution Specialist will provide friendly customer collection customer service.
-Work 40 hours a week and can write own schedule.
-must have great communication skills and calm demeanor
-typing, data entry and use of outlook and Excel.

AppleOne Representative Contact Info

Account Executive Name:
Kyle Winters
Branch Phone:
Branch Fax:
(919) 834-4436
5511 Capital Center Dr. Suite 104, Raleigh, NC 27606