Telesales Agent-Hourly base pay plus commission/bonus

Our client is focused on helping people and communities achieve better health care and are at the forefront in the transformation of health care. We are looking for someone who is passionate, and eager to make a positive impact with someone’s health journey.

• Candidates must be open to working any shift between the hours of 8am-8pm EASTERN STANDARD. Schedules can change weekly and will include nights, weekends and holidays


In this temporary role you will enjoy challenging yourself to assist individuals with identifying the best health insurance product to meet their individual needs in a call center environment. You will provide a consultative sales experience that will focus on improving the health care of our current and future members. You will work with the customer to create solutions and ensures a smooth sales process while achieving sales goals. Calls will be primarily in-bound with the goal of enrolling the customer into a health plan. Outbound calls will also be required to follow up and close the sale or support marketing campaigns to convert leads into sales opportunities
Essential Functions
The essential functions listed represent the major duties of this role, additional duties may be assigned.

Sales (80%)
• Present and explain recommended product solutions, including benefits, features, company services, operation processes; present alternatives as appropriate
• Generate customer sales via qualified inbound calls/outbound opportunities based off client expectations
• Identify and cross-sell prospects on various product offerings
• Respond to customer inquiries regarding product offerings
• Deliver a best-in-class customer experience through a knowledgeable, positive, professional interaction
• Help customer select appropriate health solutions by identifying and overcoming buying obstacles
• Drive growth by exceeding sales goals and objectives
• Exceed all company and client driven metrics for sales revenue, retention rates, and service level expectations

Compliance (20%)
• Strive to resolve customer issues on the first call and log all information
• Follows compliant sales scripts, and compliance procedures
• Researches and resolves disputes and problems within established guidelines
• Completes, processes and maintains applicable paperwork and records
• Facilitates correct application process

Required Qualifications
Attributes:
• Self-Directed and Goal Oriented with a focus on achieving sales success
• Effective Written and Verbal Communication Skills
• Ability to build trust and rapport with customers
• Proficient typing skills, and the ability to navigate technology systems, including web sites, e-mail
• Experience with listening and relating key information to comparable selling situations to apply appropriate responses and actions
• Ability to be flexible with role needs and changes
• Comfortable with receiving feedback and direction
• Ambitious and curious to succeed in role


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.