Team Leader – Enrollment & Eligibility (Remote, U.S.)
Pay Rate: $21.00 per hour
Location: Remote – Work From Home (Must Have Own Equipment)
Start Date: Tentative – March 2
Recruiting Focus: Preference for candidates residing in Missouri

BYOD / REQUIRED EQUIPMENT (MANDATORY)
This is a Bring Your Own Device (BYOD) position.
Candidates who do not meet all equipment requirements will not be considered.

Required:
-Reliable high-speed internet (20 Mbps down / 5 Mbps up minimum)
-Computer with Intel i5 or AMD Ryzen 5+, 4 GB RAM (8 GB preferred)
-Windows 10 or macOS 10.15+
-30 GB free storage
-Webcam (must be on camera during training)
-Second monitor

Applicants without the required equipment cannot move forward in the hiring process.

Position Overview
We are hiring Team Leaders to support an Eligibility & Enrollment program in Missouri. This role involves coaching a team, ensuring quality standards, and helping manage daily operations in a fast-paced environment.

Key Responsibilities
-Lead and support team members; assist supervisors with performance oversight
-Conduct training and provide coaching
-Help maintain processes and documentation
-Collaborate across teams and facilitate meetings as needed
-Handle escalations and ensure accurate case work
-Perform quality checks and act as a subject matter expert

Minimum Qualifications
-High school diploma or GED
-2+ years of relevant experience
-Previous leadership/team lead experience preferred

Training
-Mon–Fri, 9:00 AM–5:30 PM EST (30 days)
-Attendance is mandatory — no appointments or absences
-Missing training time may result in removal from the project

Schedule
-Mon–Fri, 9:00 AM–6:00 PM EST

Assessment
-Candidates must complete an assessment covering:
Professional potential
Willingness to learn
Thoroughness
Responsibility
Cognitive skills

Background Check
A background check is required for this role.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.