Job Summary

We are hiring Remote Pharmacy Customer Service Representatives for a full-time, direct-hire opportunity supporting customers, pharmacies, and healthcare providers with prescription and pharmacy benefit questions. This 100% remote role is ideal for dependable customer service professionals who enjoy helping people, solving problems, and working in a fast-paced healthcare services call center environment.

This position offers structured training, company-provided equipment, and the opportunity to build valuable experience in pharmacy benefits, healthcare coverage, claims, billing, authorizations, and home-delivery medication support. Representatives will work in a supportive, team-focused environment with clear expectations, consistent coaching, and a strong emphasis on quality service, accuracy, and first-call resolution.

Key Responsibilities

- Handle a high volume of inbound calls from customers, pharmacies, and healthcare providers.
- Assist with prescription benefits, eligibility, home-delivery medications, billing, payments, claims, authorizations, and medication deliveries.
- Research and resolve customer concerns while navigating multiple computer systems.
- Accurately document customer interactions and update account information.
- Use active listening, effective questioning, and problem-solving skills to support first-call resolution.
- Meet quality, productivity, accuracy, attendance, and customer service expectations.

Compensation and Benefits

- Pay: $15.00 per hour.
- Job Type: Full-time, direct hire.
- Work Arrangement: 100% remote.
- Company computer equipment is provided.
- Full-time schedule: 40 hours per week.
- Hours of operation: Monday through Sunday, 6:00 AM to 10:00 PM CST.
- Open availability is strongly preferred.
- Assigned schedules may include weekends.
- Training includes 16 days of classroom training and 5 days of nesting.
- Training schedule is Monday through Friday, 8:30 AM to 5:00 PM.
- No time off is permitted during training.

Required Qualifications and Skills

- Support customers, pharmacies, and healthcare providers with prescription-related inquiries.
- Navigate multiple systems while researching benefits, eligibility, claims, billing, and coverage information.
- Document all customer interactions accurately and professionally.
- Work toward first-call resolution in a high-volume remote call center environment.

- Minimum of 1 year of customer service experience.
- Strong verbal communication, active listening, and customer service skills.
- Good computer navigation and data-entry skills.
- Ability to navigate multiple computer systems while assisting callers.
- Strong problem-solving, research, and information-gathering abilities.
- Comfortable handling approximately 60 to 80 calls per day.
- Dependable attendance and ability to maintain a full-time schedule.
- Must be legally authorized to work in the United States.
- Must pass a background check and 9-panel drug screening, excluding THC.
- Must complete required pre-employment assessments.
- Must currently reside in one of the approved remote work states: AL, AR, DE, FL, GA, ID, IN, KS, KY, LA, MI, NC, OH, OK, PA, SC, TN, TX, VA, WV, WI, or WY.
- Must have a private, dedicated home workspace with a locking door.
- Workspace cannot be a living room, kitchen, dining room, or other shared/common area.
- No other individuals may be in the workspace during working hours.
- Computer screen cannot face a window where others could view confidential information.
- Must be comfortable remaining on camera during working hours.
- Workspace will be visually verified during the screening process.
- Must have a hardwired Ethernet internet connection.
- Minimum internet speed required: 50 Mbps download and 10 Mbps upload.
- Wi-Fi cannot be used as the work connection.
- Satellite internet is not permitted.
- Must complete an internet speed test verifying required speeds.
- Must have an active personal cell phone.
- Must be able to download and use the DUO Mobile authentication application.

Preferred Qualifications

- Prior experience in a call center, healthcare, pharmacy, benefits, insurance, claims, billing, or patient support environment.
- Experience working remotely in a structured, metrics-driven customer service role.
- Strong ability to stay organized, focused, and professional while managing back-to-back calls.
- Open availability, including the ability to work weekends as assigned.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.