Job Summary

We are seeking a Remote Medical Customer Service professional for a temp-to-hire opportunity supporting patient account services in a healthcare call center environment. This role is ideal for a customer-focused healthcare professional with revenue cycle experience, EPIC or similar software knowledge, and the ability to support patients with billing, insurance, payments, and account questions.
Remote, but candidates must live in Nevada to be considered.
- Candidates must provide their own equipment and must have hardwired internet. Wi-Fi is not permitted.
- Required remote setup includes dual monitors, webcam, wired headset, reliable internet, and a private workspace free from distractions. 

This position offers the opportunity to work remotely while being part of a structured, team-oriented healthcare support environment. Candidates can expect clear expectations, supportive leadership, consistent workflow, and the opportunity to build long-term career stability in the healthcare revenue cycle field. This role is best suited for someone who is detail-oriented, professional on the phone, and comfortable managing a high volume of patient interactions with accuracy and empathy.

Key Responsibilities

- Handle 60 or more patient accounts daily, including inbound calls, callbacks, occasional outbound calls, and voicemail follow-up.
- Assist patients with billing questions, account balances, charges, payment plans, insurance updates, refunds, credit balances, and financial assistance screening.
- Review, update, and document patient account information accurately and thoroughly in the appropriate systems.
- Research coding, billing, and insurance-related errors and submit corrections when needed.
- Maintain first call resolution goals, an average 7-minute handle time, and expected production and quality standards.
- Follow all applicable policies and compliance requirements, including HIPAA, FDCPA, FCRA, and relevant state and federal collection laws.

Compensation and Benefits

- Pay rate: $18.00 per hour.
- Job type: Temp-to-hire.
- Work arrangement: Remote, but candidates must live in Nevada to be considered.
- Candidates must provide their own equipment and must have hardwired internet. Wi-Fi is not permitted.
- Required remote setup includes dual monitors, webcam, wired headset, reliable internet, and a private workspace free from distractions.

Required Qualifications and Skills

- Support patient account and billing inquiries in a healthcare call center environment.
- Document patient account activity accurately and in detail using EPIC or similar revenue cycle software.
- Process account updates related to insurance, payments, refunds, transfers, corrections, and demographics.
- Maintain compliance, quality, productivity, and call handling expectations.

- 3 to 5 years of relevant customer service, healthcare call center, patient accounts, billing, or revenue cycle experience.
- Revenue cycle experience and EPIC experience, or experience with similar healthcare software, is required.
- Must live in Nevada.
- High school diploma or equivalent required.
- Ability to type at least 40 WPM.
- Proficiency with PC applications and Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication skills with a professional telephone demeanor.
- Excellent attention to detail, organization, follow-up, and deadline management skills.
- Ability to multitask and work effectively in a fast-paced call center environment.
- Ability to sit at a workstation for 2 hours without interruption.
- Must successfully pass a criminal history screening.

Preferred Qualifications

- Knowledge of medical terminology, coding, standard hospital operations, and healthcare financial services.
- Experience assisting patients with billing, insurance, payment plans, financial assistance screening, and account resolution.
- Prior experience meeting call center metrics such as handle time, quality scores, productivity goals, and first call resolution.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.