Job Summary

We are seeking a Remote Medical Call Center Rep for a contract opportunity supporting patient billing, insurance, payment, and account service needs. This role is a strong fit for a healthcare customer service professional with medical call center experience, revenue cycle knowledge, and the ability to guide patients through financial questions with accuracy, empathy, and professionalism.

This position offers a consistent weekday schedule, structured workflows, clear performance expectations, and the opportunity to make a meaningful impact on the patient experience. You will work in a team-oriented remote environment where communication, accountability, and quality service are valued. Candidates who enjoy helping patients, solving account issues, and working within healthcare compliance standards will be well aligned with this opportunity.

Key Responsibilities

- Handle 60 or more patient accounts daily through inbound calls, callbacks, occasional outbound calls, voicemail follow-up, and email responses.
- Assist patients with billing questions, account balances, insurance concerns, payments, payment plans, refunds, and account corrections.
- Review, verify, and document patient account information, including demographics, insurance details, billing updates, and financial assistance screening.
- Identify credit balances, coding concerns, insurance billing errors, and payment issues requiring correction or escalation.
- Maintain first-call resolution goals, quality standards, productivity expectations, and an average call-handling time of approximately seven minutes.
- Follow HIPAA, FDCPA, FCRA, collections laws, and company policies when handling patient and financial information.

Compensation and Benefits

- Pay: $18.00 per hour.
- Job Type: Contract/Temporary.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM PST.
- Work Location: Remote.
- Candidates must provide their own computer, one additional monitor, webcam, wired headset, hardwired internet connection, and private workspace.

Required Qualifications and Skills

- Support patient account service needs related to billing, insurance, payments, refunds, and payment plans.
- Manage high-volume inbound call activity while meeting quality, productivity, and documentation expectations.
- Research and resolve account questions, payment issues, insurance updates, and billing discrepancies.
- Escalate coding concerns, insurance billing errors, credit balances, and complex account issues as needed.

- 1 to 2 years of relevant healthcare customer service, medical call center, patient accounts, or revenue cycle experience.
- Working knowledge of medical billing, insurance processes, patient balances, payment posting, and account corrections.
- Ability to navigate patient financial conversations with professionalism, empathy, and accuracy.
- Strong documentation skills with attention to detail when updating demographics, insurance information, billing notes, and account records.
- Understanding of HIPAA and ability to follow healthcare privacy and compliance standards.
- Ability to work independently in a remote setting while meeting call-handling, productivity, and quality expectations.
- Reliable hardwired internet connection and required remote workstation equipment.

Preferred Qualifications

- Previous experience in a healthcare revenue cycle, patient financial services, medical collections, or billing support environment.
- Familiarity with FDCPA, FCRA, collections requirements, financial assistance screening, and insurance billing workflows.
- Experience handling high-volume medical call center queues with first-call resolution goals.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.