We’re hiring a Remote Help Desk Representative to provide friendly, knowledgeable support to students, staff, and faculty.
From password resets and login issues to questions about admissions, registration, and financial aid—you’ll be the go-to expert for resolving everyday tech and student service challenges.

Remote Help Desk Representative
Location: Remote (Must reside in Tennessee or Mississippi)
Schedule: Includes weekends
Compensation: Based on experience

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What You’ll Be Doing:
• Responding to calls, emails, and chat messages with technical and student service support
• Troubleshooting basic hardware, software, network, and learning management system (LMS) issues
• Assisting with inquiries about admissions, course registration, payments, and financial aid
• Escalating more complex issues to higher-level support when needed
• Following detailed processes, scripts, and workflows for consistency
• Logging all support interactions using a ticketing system
• Meeting schedule expectations and performance goals in a fully remote environment
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What You’ll Bring:
• High school diploma or GED (required)
• Clear, professional communication skills (written and verbal)
• Strong customer service skills and a patient, helpful attitude
• Ability to learn quickly and follow structured support procedures
• Comfort with Microsoft Office and basic computer troubleshooting
• Previous help desk or call center experience is a plus
• Experience in higher education or with LMS platforms preferred
• CompTIA certifications are a bonus
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Additional Details:
• This is a fully remote role—must have a reliable high-speed internet connection and Ethernet capability
• Applicants must reside in Tennessee or Mississippi
• Weekend availability is required
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If you're tech-savvy, dependable, and passionate about helping others succeed, we’d love to hear from you.
Apply today and be part of a support team that makes a real impact in the academic community.


EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.