Start Date: September 29, 2025
Pay Rate: $18/hour
Location Requirement: Must reside in Tennessee (TN), Mississippi (MS), Alabama (AL), or Arkansas (AR)

About the Opportunity:
Are you a dedicated and empathetic customer service professional looking for a fully remote opportunity with a stable and reputable company? We’re hiring Customer Service Representatives to support inbound customer inquiries and deliver exceptional service across various communication channels including phone, email, and live chat.

This is an equipment-provided position, offering full-time hours, consistent support, and a chance to make a meaningful impact on every call.

Job Details:

Start Date: Monday, September 29, 2025

Pay: $18/hour

Schedule:

Full-time, 5 days per week

8-hour shifts rotating weekly

Shifts fall between 8:00 AM – 9:00 PM EST

Must be available to work weekends and holidays (Closed on Thanksgiving Day, Christmas Day, and New Year’s Day)

Most common shifts are 12:00 PM – 9:00 PM EST

No schedule requests will be accommodated

Ability to work overtime as needed

Training:

6–8 weeks paid training

Monday – Friday on Eastern Time (EST)

No time off permitted during the training period

Technical Requirements:

Must have high-speed internet: Minimum 5 Mbps download / 3 Mbps upload

Ability to hardwire directly into your internet modem/router

Must have a quiet, distraction-free home office space

All computer equipment will be provided

Qualifications:

Minimum 1 year of call center customer service experience required

Experience in healthcare, insurance, or elder care environments highly preferred

High school diploma or GED required

Strong verbal and written communication skills

Comfortable navigating multiple software platforms and screens simultaneously

Must be tech-savvy and adaptable to new systems and tools

Ability to pass pre-employment assessments related to company policies and procedures

Key Responsibilities:

Deliver compassionate and accurate support for customer inquiries related to products, services, or account concerns

Handle high-volume inbound calls, chats, and emails with professionalism and urgency

Investigate and resolve complex issues with a customer-first mindset

Escalate unresolved issues according to company protocols

Educate customers on policies, procedures, and available services

Maintain thorough and accurate records of all interactions

Ensure compliance with data privacy and security standards

Adapt to policy updates and company changes quickly and accurately

Who You Are:

Patient, empathetic, and a natural problem-solver

Calm under pressure and able to handle emotional or frustrated callers with care

Dependable with strong time management and organizational skills

Able to work independently in a remote environment while being a team player



Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.