Bring Your Own Device (BYOD) Required

We are currently hiring Remote Customer Service Representatives to support state-based healthcare programs, including health insurance marketplaces, Medicaid, and Medicare enrollment assistance. These positions involve providing high-quality customer service over the phone, helping individuals navigate enrollment processes, address coverage inquiries, and make critical updates to their health plan information.

If you're customer-focused, organized, and fully equipped to work from home, we encourage you to apply and help individuals access essential healthcare resources.

Position Overview
Job Title: Customer Service Representative II/III
Employment Type: Remote, Contract-Based
Location: TN, KY, AL, AR, MS
Pay Rate:
CSR II: $15.00/hour
CSR III: $17.00/hour
Bilingual (English/Spanish): $17.50/hour

Schedule:
Training: Monday–Friday, 8:00 AM – 5:00 PM ET (100% attendance required)
Duration: 3–4 weeks depending on position level
On-camera participation required
Residency Period (Post-Training): 2–3 weeks of monitored performance
Standard Hours of Operation: Monday–Friday, 8:00 AM – 4:30 or 5:00 PM ET
Peak/Open Enrollment Hours:
Monday–Friday: 8:00 AM – 8:00 PM ET
Sundays: 9:00 AM – 5:00 PM ET
Occasional Saturdays may be required during enrollment periods

Key Responsibilities

Answer inbound calls from individuals seeking assistance with healthcare coverage options, eligibility, applications, and updates
Process enrollments, terminations, life event changes, and demographic updates
Accurately document all customer interactions in system applications
Provide clear, compliant support regarding Medicaid, Medicare, or marketplace plans
Escalate complex issues as needed and follow established protocols
Ensure HIPAA and privacy compliance in all communication
Participate in ongoing training and team meetings to stay current on system changes and policy updates

Minimum Qualifications

High school diploma or equivalent
6 months to 3 years of customer service or call center experience (depending on level)
Excellent communication, data entry, and problem-solving skills
Strong attention to detail and ability to work independently in a remote environment
Bilingual (English/Spanish) candidates encouraged to apply

Remote Work Requirements
Equipment (BYOD):
Operating System: Windows 10 or MacOS 10.15 or newer (up to 12.5)
Internet Speed:
25 Mbps download (50 Mbps if shared)
5 Mbps upload (10 Mbps preferred)
Connection Type: Hardwired Ethernet (Wi-Fi and mobile hotspots not allowed)
Headset: USB-wired with microphone and noise suppression
Webcam: Required for training, meetings, and job preview
Workspace: Quiet, private environment free of distractions
Security: DeviceTRUST software will be installed for secure system access

Hiring Process Includes:

Participation in a Real Job Preview (RJP) session (camera required)
Background check including employment and education verification, criminal history, and exclusion list screening
Proof of internet speed and equipment compatibility upon request

This is an ideal opportunity for service-driven professionals who are comfortable working remotely and want to make a meaningful impact by helping individuals access healthcare coverage. If you meet the requirements and are ready to bring your own device and energy to a fast-paced, mission-driven team—apply now.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.