We’re seeking a Remote Customer Service Rep– Enrollment & Eligibility to support client application and eligibility processes in a remote setting. The ideal candidate is detail-oriented, proactive, and comfortable working directly with clients to collect information, validate data, and ensure accurate program enrollment.
?? Pay Rate: $19.00 per hour
?? Location: Remote (Work from Home) – Open to candidates in the contiguous United States

Key Responsibilities:
• Receive, assess, and screen client applications while maintaining proactive communication to gather any missing information.
• Validate and calculate income, determine eligibility, and manage case referrals.
• Engage regularly with program participants to ensure continued support and program compliance.
• Educate clients on core program services and eligibility requirements.
• Collaborate with clients to develop and achieve program goals, ensuring continuity of services.
• Perform other duties as assigned by management.

Training Schedule:
??? Dates: December 15 – January 28 (30 days, excluding Christmas Day, New Year’s Day, and MLK Day)
?? Hours: Monday – Friday | 9:00 AM – 5:30 PM EST
Attendance during the training period is mandatory. Missed time may result in termination.

Regular Work Schedule:
?? Monday – Friday | 9:00 AM – 6:00 PM EST

Equipment Requirements:
• Bring Your Own Device (BYOD) meeting provided technical specifications.
• Functional camera required (agents must be on camera during training).
Qualifications:
• High school diploma or GED required.
• 0–2 years of relevant professional experience, or an equivalent combination of education and experience.
• Strong communication and organizational skills.
• Ability to work independently in a remote environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.