Direct-Hire, Remote Collections Representative

We are seeking an experienced and professional Remote Collections Representative to support customers with account resolution in a structured, high-volume environment. This full-time, work-from-home role is ideal for candidates with a mortgage or banking background who are comfortable handling sensitive financial conversations with empathy and confidence.

Pay & Incentives

-$22/hour
-$1,000 retention bonus paid after 6 months of successful employment

Schedule

-Full-time: 40 hours per week
-Monday–Friday schedule
-Every 3rd Saturday required

Available shift start times

-12:00 PM

Responsibilities

-Prior collections experience required
-Mortgage servicing, banking, or financial services experience strongly preferred
-Knowledge of compliance standards and regulated environments
-Strong negotiation, communication, and problem-solving skills
-Ability to remain calm, empathetic, and professional in challenging situations
-Comfortable working with multiple systems simultaneously
-Ability to work independently in a remote environment
-Reliable internet connection and dedicated home workspace

Qualifications

-Prior collections experience required
-Mortgage servicing, banking, or financial services experience strongly preferred
-Strong communication and problem-solving skills
-Comfortable navigating multiple systems and applications
-Ability to work independently in a remote environment
-Reliable internet connection and a distraction-free workspace
-Associates or Bachelors degree preferred

What’s Offered

-Permanent placement
-Fully remote position
-Full Benefits
-Consistent full-time hours
-Shift differential opportunity
-Sign-on bonus for long-term commitment
-Stable schedule with clear expectations

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.