Please note the following requirements before applying:
-Must live within 45 miles from Canonsburg, PA (You will be required to drive into the office when your electricity or internet goes out).
-Must type 60 WPM - you will be tested 

Job Summary

We are seeking dependable full-time Remote Call Center Customer Service Representatives for a contract/temporary opportunity supporting utility customer care operations. This role is ideal for customer-focused professionals who enjoy solving problems, helping callers understand account and billing information, and working in a structured call center environment.

The Remote Call Center Opening offers a strong training foundation, consistent team interaction, and the opportunity to build valuable customer service, billing support, and utility service experience. Candidates who succeed in this role are reliable, detail-oriented, comfortable using multiple computer systems, and motivated by providing clear, respectful support during both routine and urgent customer interactions.

Key Responsibilities

- Respond to a high volume of customer telephone inquiries related to utility bills, service orders, account changes, transfers, move-ins, and emergency calls.
- Investigate billing questions, meter read concerns, payment issues, refund requests, compensation requests, and account changes.
- Initiate and update service orders, provide order status information, and route escalated customer issues for resolution.
- Assist customers with credit and payment arrangements and provide referrals to assistance programs when appropriate.
- Direct customers to self-service channels and support resources while maintaining service quality, accuracy, and professionalism.
- Meet individual performance metrics, deadlines, and team goals while multitasking across multiple systems.

Compensation and Benefits

- Pay rate: $22 to $24 per hour.
- Job type: Contract/temporary through the end of April 2027
- Work arrangement: Remote..
- Schedule: Monday through Friday - can work an 8 hour shift between the hours of 7:00 a.m. to 7:00 p.m.
- Training requirement: Must be able to attend 100% of the 13-week training program.
- Location requirement: Canonsburg, PA.

Required Qualifications and Skills

- Process customer calls related to billing, service orders, move-ins, transfers, account updates, and emergency situations.
- Research account information, resolve customer questions, and escalate complex issues when needed.
- Support customers with payment arrangements, assistance program referrals, and self-service options.
- Maintain call quality, accuracy, productivity metrics, and a positive customer experience.

- High school diploma or equivalent required.
- 1 to 3 years of customer service experience required.
- Must be 18 years of age or older.
- Strong written and verbal communication skills required.
- Strong problem-solving, conflict resolution, math, and customer service skills required.
- Advanced computer skills, including the ability to navigate multiple tabs, windows, and systems.
- Ability to type 60 to 65 WPM.
- Must complete a CSR aptitude assessment.
- Must maintain high-speed wired internet access with at least 75 Mbps download and 15 Mbps upload.
- Internet connection must be hardwired. Wi-Fi and satellite internet are not permitted.
- Must have a secure, private work location in the residence, such as a designated room or office with a non-disruptive environment.
- Must have proper ergonomic office equipment and workspace setup.
- Must have a smartphone to download a VPN app on a personal device.
- Must demonstrate dependability, enthusiasm for learning, attention to detail, and the ability to work cooperatively in a team environment.

Preferred Qualifications

- 2 to 3 years of call center experience preferred.
- Previous work-from-home customer service experience preferred.
- Utility industry experience preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.