Job ID: 1801757
Reference Code: ED-Remote-CSR– NJ Residents Only
Job Summary
Remote Customer Service Representatives are needed for a full-time temporary opportunity supporting customer inquiries in a structured call center environment. This remote role is open to New Jersey residents only and is ideal for dependable customer service professionals who are comfortable working from home, managing high-volume calls, and accurately documenting customer information.
This position offers paid training, a clear process-driven environment, and the opportunity to support customers with important application, eligibility, and healthcare coverage questions. Candidates who enjoy helping others, following detailed procedures, and working independently in a remote setting may be a strong fit. You will be part of a supportive customer care operation where communication, reliability, teamwork, and professionalism are key to success.
Key Responsibilities
- Answer incoming customer calls and provide courteous, professional assistance.
- Support customers with questions related to applications, eligibility, and healthcare coverage.
- Accurately process, update, and document customer information in designated systems.
- Follow established policies, procedures, scripts, and compliance guidelines.
- Escalate complex questions or issues when additional support is needed.
- Attend required training, meetings, and ongoing coaching sessions.
Compensation and Benefits
- Pay rate is $18.00 per hour for English-speaking representatives.
- Pay rate is $19.00 per hour for English/Spanish bilingual representatives.
- Full-time, temporary position.
- 40 hours per week.
- Remote work-from-home position for New Jersey residents only.
- Full availability required between 8:00 AM and 8:00 PM ET, Monday through Sunday.
- Specific work schedule will be assigned based on business needs.
- Candidates must be available to work any shift within operating hours, including Saturdays and Sundays.
- Training is approximately 3 weeks, Monday through Friday, from 8:00 AM to 4:30 PM ET.
- Candidates must be on camera throughout training and nesting and maintain reliable attendance.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Handle inbound customer service calls in a remote call center environment.
- Assist customers with application, eligibility, and healthcare coverage questions.
- Accurately enter, update, and document customer information.
- Follow detailed procedures while managing customer inquiries professionally.
- Must currently live in New Jersey. New Jersey residency will be verified.
- Must have a high school diploma, GED, or equivalent.
- Must have at least 6 months of work experience.
- Customer service experience is required, with call center experience preferred.
- Must have strong communication, listening, and interpersonal skills.
- Must have strong computer navigation and data entry skills.
- Must be able to work independently in a fast-paced remote environment.
- Must be able to multitask, follow detailed procedures, and maintain accuracy.
- Must have a private, quiet, dedicated workspace with minimal background noise or distractions.
- Must have traditional home internet service with a minimum of 20 Mbps download and 5 Mbps upload.
- Preferred internet speed is 25 Mbps or higher download and 10 Mbps or higher upload.
- Cellular-based internet services are not accepted.
- Must provide your own computer and required equipment.
- Computer must have Windows 10 or macOS 10.15 or newer.
- Intel i5, AMD Ryzen 5, or better is preferred.
- Minimum 4 GB RAM is required, with 8 GB or more preferred.
- Minimum 64 GB storage is required, with at least 30 GB free.
- Second monitor is required.
- Webcam is required.
- Smartphone capable of downloading the Microsoft Authenticator app is required.
- Must have full availability from 8:00 AM to 8:00 PM ET, Monday through Sunday.
- Must be able to commit to a 40-hour work week.
- Candidates with schedule restrictions or limited availability may not be considered.
Preferred Qualifications
- English/Spanish bilingual skills are preferred.
- Bilingual candidates must complete a language assessment and score 87% or higher.
- Previous call center experience is preferred.
- Experience handling healthcare, benefits, application, or eligibility-related customer inquiries is a plus.
- Previous remote work experience is helpful.