Position: Remote CSR (English & Bilingual) - NJ Residents Only
Start Date: September 22, 2025
End Date: January 31, 2026
Pay: English CSR ($18/hour) and Bilingual CSR ($19/hour)

Overview:
CSRs will assist individuals and families with health coverage applications, answer inquiries, and guide callers through processes related to the Health Insurance Marketplace. This role is ideal for professionals with call center or customer service experience who are comfortable working in a high-volume, fast-paced environment.
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Key Responsibilities:
• Respond to inbound calls from consumers, prospective enrollees, and authorized representatives.
• Assist individuals in completing applications for healthcare coverage via the Marketplace.
• Provide accurate information regarding eligibility, plan enrollment, and policy changes.
• Process life events, demographic updates, and special enrollment requests.
• Accurately document interactions in applicable systems.
• Escalate complex issues to appropriate teams as needed.
• Facilitate translation services for non-English speakers as required.
• Attend required meetings and trainings to maintain up-to-date program knowledge.
• Perform additional tasks as assigned by management.
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Required Qualifications:
• High School Diploma, GED, or equivalent required
• Associate degree or higher preferred
• Minimum 6 months of experience in customer service or call center environment
• Strong data entry and communication skills
• Comfortable in a fast-paced, high-call-volume setting
• Ability to work both independently and as part of a team
• Proficiency with computer systems and telephone headsets
• Bilingual (English/Spanish) is a plus
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Work-from-Home Requirements (BYOD – Bring Your Own Device):
Internet & Connectivity:
• Minimum download speed: 50+ Mbps; Upload: 15+ Mbps
• Ethernet cable connection required (Cat5e or better) – WiFi not acceptable
• No cellular-based ISPs (e.g., T-Mobile, Verizon Mobile) –must be wired ISP
• Speed attestation required during interview
Computer & Operating System:
• Windows 10 or higher (Windows OS only)
• PC Hard Drive Storage: 256 GB SSD, 50 GB free
• PC Memory: 8+ GB RAM
• PC Processor (CPU): Intel i5, AMD Ryzen 5, or better
• No Chromebooks, Macs, or iPads
• Devices must be compatible with AWS/NJSBE systems
Headset Requirements:
• USB Gen 2 or newer; no Bluetooth
• Wired headset with microphone
• Must pass Genesys audio quality test
• VOIP supported (headset should have a return policy in case of incompatibility)
Smartphone & Webcam:
• Smartphone (Android or Apple) with working camera required for login/security apps
• Webcam required for training and nesting periods
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Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.