Now Hiring: Remote Benefits Counselors (Florida & Georgia) Contract Role | August Start | Make a Difference from Home Are you a people-first problem solver who thrives in a fast-paced environment?

Do you enjoy guiding others through important decisions with clarity and compassion? If so, we want you on our team this August as a Benefits Counselor — and yes, it’s 100% remote (for Florida and Georgia residents).

Position Overview As a Benefits Counselor, you’ll play a vital role in helping individuals understand, enroll in, and manage their employee benefits. You’ll support callers with benefit plan questions, help them navigate online portals, and follow up as needed — all while delivering exceptional service and simplifying complex topics. This is more than just a customer service job — it’s an opportunity to provide peace of mind during a critical time in people’s lives. Key Details Contract Duration: August start through December 31st (3+ months) Location:

Remote (must reside in Florida or Georgia) Pay Rate: $16.50/hour $17.33/hour for bilingual candidates (Spanish/English strongly preferred) Schedule & Training

Availability: Monday–Friday, 6:00 AM – 8:00 PM CST OT Required: October–December (including some Saturdays) No time off allowed during Q4 (Oct–Dec) Training: 3 weeks of virtual classroom learning 1 week of nesting Schedule: 8:45 AM – 5:30 PM EST, Monday–Friday

What You’ll Do Handle inbound calls and some outbound follow-ups Answer benefit-related questions with clarity and accuracy Assist with website navigation and troubleshoot basic technical issues Deliver an excellent customer experience in a high-volume environment Use multiple systems simultaneously while maintaining professionalism

What We’re Looking For Required: At least 2 years of combined customer service and office experience Preferred: 2 years of college and prior contact center experience Skills: Strong communicator — able to explain complex information clearly Tech-savvy — comfortable resolving basic IT issues (cache, cookies, navigation) Cool under pressure — thrives in fast-changing environments Remote Work & Tech Requirements Internet: Minimum 50 Mbps download speed (no shared streaming/gaming during work hours) Workspace: Quiet, private, distraction-free area Equipment use: Camera must remain on during meetings and huddles No cell phone use during working hours Must be responsive via Microsoft Teams chat during shift Why Join Us? Join a mission-driven team that’s committed to simplifying healthcare and benefits for thousands of people. You’ll be part of a seasonal opportunity that’s rewarding, fast-paced, and impactful — with the potential to return for future enrollment periods. Ready to make a meaningful difference this open enrollment season? Apply now and help others make confident, informed decisions about their health and benefits.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.